Privacy

Privacy Policy

Last updated: 2025

Horsham Lighting (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us.

Who We Are

Horsham Lighting is an independent lighting retailer based in Horsham, Sussex, United Kingdom.

If you have any questions about this policy or how we handle your data, please contact us using the details provided on our Contact page.

What Information We Collect

We may collect and process the following types of personal information:

  • Name, email address, telephone number, and postal address

  • Billing and delivery information

  • Order details and purchase history

  • Account information if you create an account

  • Communications you send to us, including enquiries and emails

  • Technical data such as IP address, browser type, and device information

  • Website usage data collected via cookies and similar technologies

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders

  • Manage your account and provide customer support

  • Respond to enquiries and communications

  • Improve our website, products, and services

  • Comply with legal and regulatory obligations

  • Send marketing communications, where you have consented to receive them

We will only use your personal data where we have a lawful basis to do so, in accordance with UK GDPR.

Marketing Communications

If you opt in to receive marketing communications from us, we may contact you by email with news, updates, and promotions relating to Horsham Lighting.

You can withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

For more information, please refer to our Cookie Policy.

Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

  • Payment processors and delivery partners

  • Website and hosting providers (including Shopify)

  • Professional advisers such as accountants or legal advisers

  • Regulatory or law enforcement authorities where required by law

All third parties are required to handle your data securely and in compliance with data protection legislation.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights

Under UK data protection laws, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data

  • Object to or restrict processing of your data

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact Horsham Lighting via the details provided on our Contact page.