Refund policy

Refund Policy

At Horsham Lighting, we want you to be happy with your purchase. Please read our refund policy carefully to understand your rights and options.

Purchases Made In-Showroom

• Stock Items:
  If you purchase an item that is in stock at our showroom, you may return it for a full refund within 7 days of the purchase date, provided the item is in its original condition and packaging.

• Special Order Items:
  Items that are not kept in stock and need to be specially ordered for you are classified as Special Order items. Due to their bespoke nature, these items are non-returnable and non-refundable.

Online Purchases

• You must notify us of your intention to return an item within 14 days of receiving your order.

• After notification, you have 14 days to return the item to either our showroom or an alternative warehouse address we will provide.

• Items must be returned in their original condition and packaging.

• Once received and inspected, refunds will be processed to the original payment method.

Items Not Eligible for Return

• Special Order items

• Items returned after the specified time frames

• Items damaged or altered after purchase

How to Return an Item

• In-Showroom Returns: Bring your item and proof of purchase to the showroom within the return window.

• Online Returns: Notify us within 14 days, then send the item back within the next 14 days to the provided return address.

Questions?

If you have any questions about your purchase or our refund policy, please contact us. We’re here to help.